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Ruby Cat FAQ

Who is Ruby Cat?
Ruby Cat is an online pet store selling a fantastic range of products for all your pets. We process our orders through Amazon.com to ensure that you get the best customer experience.
How does Ruby Cat work?
Ruby Cat lists a wide range of items for your pet that are currently available on the market and provides an easy and simple way to select products for purchase and proceed to the familiar Amazon checkout process, who then take care of taking your secure payment and shipping the item/s out to you.
How do you purchase products on Ruby Cat?
You can either browse the different categories that are available on Ruby Cat, or you can enter a search term in the Search box available at the top of every page. When you find an item, or items, that you wish to purchase simply add them to your cart. Once ready to checkout click the Checkout button which can be found on every page.
Do you offer International Shipping
Yes. As the shipping is primarily handled by Amazon.com then all countries that they ship to are available.
Why do I get redirected to Amazon when I checkout?
Ruby Cat is part of the Amazon Associates program which means that we advertise their products for sale on our website, giving you a clean easy interface to find products you wish to purchase. We choose to associate with Amazon because they have the best track record when it comes to safe and reliable online shopping. Once you’ve selected item/s for purchase you will be directed to finalize your payment and shipping details. Your payment will be processed and your item/s will be delivered by them in their well known reliable manner.
What payment methods are accepted?

Visa
Mastercard/Eurocard
Discover
American Express
Diner’s Club
JCB
NYCE
STAR
China UnionPay
Visa, MasterCard or American Express pre-paid credit or gift cards
Amazon.com Store Card
How are returns handled?
Please visit the Returns Center to learn about the returns process and to initialize a return.
How do I submit a review for a product I have purchased?
Do a search to find the item in question and click the “Reviews” tab underneath the description. You will be able to give the product a rating out of 5 stars and write a review.
Can I submit an article or video to your Pet Hub
Yes you certainly can. Please use the Contact Us form to submit your request and we will put it up in the Pet Hub for you (subject to approval).